Privacy Policy & Terms of Service
Comprehensive terms covering client confidentiality (NDA), B2B lead generation accuracy, revision terms, and data protection standards.
100% NDA Protection
Client lists never resold95%+ Deliverability
Verified with ZeroBounceFree 10 Lead Sample
Test quality risk-free7-Day Replacement
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Email MarufPrivacy Policy & Data Protection
Commitment to personal privacy, confidentiality and compliance1. Overview & Commitment to Privacy
At Md Maruf H. (Virtual Assistant & Lead Generation Agency), we value and respect your confidentiality. This Privacy Policy details our handling of information gathered when you visit our website, communicate with us, or engage our B2B lead generation, web research, and executive virtual assistance services.
2. Information We Collect
- Client Account Information: Your name, business email, company website, Skype/Telegram ID, and project instructions.
- Project Research Data: Search criteria, ideal customer profiles (ICP), job titles, geographic locations, and target industries provided for lead extraction.
- Visitor Analytics: Non-personally identifiable technical details such as browser type, operating system, and geographic region to improve user experience.
3. Strict Client Non-Disclosure & Confidentiality (NDA)
We treat every client project with absolute confidentiality. We NEVER resell, share, lease, or distribute your customized lead lists, contact databases, or business research to any third party or competitor. All research conducted for you remains your exclusive intellectual property.
4. Compliance with GDPR, CCPA & CAN-SPAM
All prospect email research, phone sourcing, and data enrichment activities follow international data protection standards. We only source publicly available business contact information and verify validity through premium SMTP/DNS verification tools to protect your sender reputation.
5. Data Security & Storage
We implement stringent industry-standard security protocols. Project spreadsheets and files are transferred via secure, encrypted channels (Google Drive, Dropbox, or password-protected archives) and can be permanently removed from our active drives upon project completion at your request.
Terms of Service & Service Standards
Engagement scope, data verification benchmark and revisions1. Scope of Engagement
By placing an order directly through this website, Upwork, or via custom invoice, you agree to the terms described herein. Our services encompass B2B Lead Generation, Prospect Email List Building, Web Research, Data Scraping, WordPress Maintenance, and Executive Virtual Assistance.
2. Deliverables & Data Quality Standards
- File Formats: Data deliverables are provided in Google Sheets, Microsoft Excel (.xlsx), or CSV format according to client preference.
- Data Verification: All email addresses are verified using industry-grade tools (ZeroBounce, NeverBounce, MillionVerifier) to maintain a minimum 95%+ deliverability accuracy.
- Data Fields: Standard lead records include First Name, Last Name, Job Title, Valid Business Email, Company Name, Website, LinkedIn Profile URL, Location, and Industry.
3. Revisions & Replacement Guarantee
We offer unlimited free replacements for any hard-bounced or invalid emails identified within 7 calendar days of delivery. Clients must provide an export of the bounce report from their cold email sending tool (Instantly, Lemlist, Apollo, etc.).
4. Client Responsibilities
Clients agree to provide clear targeting criteria (ICP), including target geographies, industries, and relevant job titles, to ensure accurate list generation.
5. Intellectual Property
Upon receipt of full payment, all completed work, lead lists, and customized research belong exclusively to the client.
Refund & Cancellation Policy
Satisfaction assurance, sample testing and dispute terms1. Satisfaction Guarantee
Our business is built on long-term partnerships and 100% client satisfaction. We ensure clarity and risk-free collaboration before large volume commitments.
2. Free Sample Before Order
We provide a Free 10 Sample Leads option for any custom lead generation project. We encourage clients to review our sample quality and deliverability test results prior to purchasing large packages.
3. Refund Conditions
- Before Work Commences: 100% full refund if an order is cancelled before work has started.
- Invalid Leads: Invalid or non-working leads are promptly replaced with verified contacts free of charge. If replacement is not feasible, a prorated refund will be issued for the missing valid quota.
- Completed Deliverables: Due to the digital nature of custom data research and lead generation, full refunds cannot be granted once verified data has been accessed and downloaded by the client.
4. Dispute Resolution
Should any concern arise regarding deliverable quality, please contact us immediately at our official contact email or Telegram. We resolve 99% of inquiries within 24 hours.
Client Non-Disclosure Agreement (NDA)
Confidentiality guarantee, post-project data shredding1. Mutual Confidentiality Agreement
Md Maruf H. guarantees that all business processes, credentials (CMS logins, spreadsheets, API keys), customer data, and internal company documents provided by the client will remain strictly confidential.
2. No Third-Party Access
Your data is accessible solely by Maruf and dedicated internal research specialists bound by non-disclosure terms. We never outsource your confidential materials to unverified third parties.
3. Post-Project Data Purge
Upon final milestone approval and client request, all temporary files, credentials, and scraped raw databases will be permanently shredded from local and cloud storage.
Ready to start with complete peace of mind?
Request 10 free sample leads to test quality or discuss custom NDA requirements.